Terms and Conditions:
Product Description: TotalYarn takes utmost care to accurately describe all crochet products available for sale. However, please note that due to the handmade nature of crochet items, there may be slight variations in color, size, and pattern placement. The product images provided on the website or other platforms are for reference purposes only and may not represent the exact product received. By purchasing crochet items from TotalYarn, customers acknowledge and accept these inherent variations.
Order Placement and Payment: All orders placed with TotalYarn must be submitted through the designated channels, such as the website, email, or in-person. Orders are processed on a first-come, first-served basis. Payment is required in full at the time of purchase and can be made using the available payment methods specified on TotalYarn’s website or as agreed upon in writing. Once an order is placed, changes or cancellations are subject to TotalYarn’s discretion and may not be possible if production or shipping has already begun.
Shipping and Delivery: TotalYarn endeavors to ship orders in a timely manner. However, please note that shipping times may vary depending on the availability of stock, order volume, and location. TotalYarn is not responsible for any delays, damages, or losses incurred during transit. Customers are responsible for providing accurate and complete shipping information. Any additional customs duties, taxes, or fees imposed by the destination country are the sole responsibility of the customer.
Returns and Exchanges: Due to the personalized and custom nature of crochet items, returns or exchanges are generally not accepted unless there is a defect or error caused by TotalYarn. If a customer believes there is a defect or error with the received product, they must contact TotalYarn within 48 hours of delivery to discuss the issue and provide supporting evidence, such as photographs. TotalYarn will evaluate each case individually and determine an appropriate resolution, which may include repair, replacement, or refund at TotalYarn’s discretion.
Care Instructions: Each crochet item from TotalYarn comes with care instructions. It is the customer’s responsibility to follow these instructions carefully to ensure the longevity and quality of the product. TotalYarn is not responsible for any damage resulting from improper care, handling, or misuse of the crochet items.
Intellectual Property: All designs, patterns, and photographs created by TotalYarn are protected by copyright and are the intellectual property of TotalYarn. Customers shall not reproduce, distribute, or use any TotalYarn designs, patterns, or photographs without obtaining prior written permission.